Thursday, October 29, 2015

Notations From the Grid: On #Service & #Success

We here @ #Outsiders are always on the prowl for ideas to share as we work on creating a repistory of ideas for achieving the ultimate vision of the possible.     As we reviewed the weekly "Verne's Insight" (one of a number of must reads for our entire team), we wanted to share excerpts here for this edition of "Notations from the Grid":

Ron Kaufman's Uplifting Service -- Here is a 4 minute interview with Ron Kaufman, author of Uplifting Service. The guru that helped Singapore become known for customer service, Ron shares a simple definition of service that makes it very operational (2:25 into the video) and reminds us that outstanding customer service is a key way to de-commoditize the business. FYI, our next Summit is May 24 - 25, Atlantawith an optional May 26 Rockefeller Habits 2.0 user conference. 

Mark Cuban's 12 Keys to Success -- 
capping off our Growth Summit was an unscripted hour with Mark Cuban. My favorite insight, when asked about his biggest failure and the lessons learned, he thought for a moment and then noted that he's failed a lot - and the one thing in common with all his failures is "thinking he was too smart." Leaders must continue to listen and learn, something Mark does by being a voracious reader and making it a point to sit in the cheap seats and talk with fans. Here's a link to 12 more practical tips from Mark, succinctly captured in Kevin Daum's Tuesday Inc. column - it's worth the 2 minutes to scan his bullet points. 

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