Here is a true thing about Twitter, courtesy of Embedded, which is an excellent newsletter about tech: The thought of logging onto Twitter and seeing nothing gives me a profound sense of calm . . . But this is puzzling, because Twitter is responsible for my whole career. In 2015, journalists made up the largest category of Twitter’s verified users, and they were also the most active, too. I graduated from college right into the heyday of this incestual sweat lodge of a community. I was an aspiring writer with no connections of my own to digital media, and Twitter was my golden ticket. From my dorm room in Ohio I followed the major and minor players on the website, from prolific journalists with prestigious bylines to young women who got famous for tweeting things like “i came, i saw, i dissociated.” I slinked into their replies, boldy @-ed them with my own musings, and, once I moved to New York, actually starting meeting them in person. I got my first job toiling in the depths of a content mine, stood in the corners at digital media parties staring at my phone, and portrayed it all online like I was having the time of my life. Maintaining this social and professional facade was necessary for getting editors to respond to my emails, and having acquaintances slide into my DMs with opportunities whenever I got laid off. This is why, despite all my complaining about the service, I’ve never just deleted my account. It’s why, even though I’ve stopped tweeting about everything else in my life, I still post whenever I write a new article. As a writer who hopes to keep being a writer, Twitter is pretty much the only lever I have to pull. It would, I insist to my friends, my family, and my therapist, be career suicide to log off.
That’s not an exaggeration. Twitter is like a mashed up Trimurti for journalists: It is simultaneously the creator, preserver, and destroyer of careers. You can go from nothing to a full-time media gig based on the strength of your Twitter presence. When other media people want to know something about you, they look at your Twitter feed first—not your clips. And you can send out dozens of bad tweets without any consequences. But if one of them randomly turns you into the site’s main character for a day, you can lose your job. It’s messed up. And I don’t mean that in as a matter of personal unpleasantness: It’s messed up at a systematic level, because Twitter established a nihilistic set of incentives for the media, which in turn helped create a toxic public square for everyone else.
For years I’ve tried arguing my friends off of Twitter. I’ve appealed to their intellects, their decency, the fate of their eternal souls, and their time management compulsions. It’s never worked. I have not talked a single person off of Twitter. That’s because the incentives are real. If you’re a writer and you don’t do Twitter, you might as well not exist. And because the incentives are real and powerful, we were never going to kill Twitter by convincing people to leave the platform. But maybe Elon will kill Twitter for us by accident. Back to Embedded: This might be a good thing for journalism itself. The accessibility and immediacy of Twitter means writers, myself included, can erroneously conflate the majority opinion of Twitter users with the majority opinion of actual society. But, as Pew Research Center has concluded time and time again, a minority of extremely active Twitter users produce the overwhelming majority of all tweets made by U.S. adults.
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Talking about this with a friend last week, she said that even if Twitter dies, something else will replace it. That’s not necessarily true. MySpace was never really replaced by Facebook. And when Facebook dies, TikTok won’t really replace it, either. New platforms create different niches. And looking toward to our TikTok future, I don’t think it’s as amenable to media collectivization as Twitter was. The future of Twitter seems more likely to be a return to something like the blogosphere—which is what Substack is, more or less. Twitter killed the blogosphere and its success prevented Medium from replacing it. Substack may have come along at precisely the right time to use Twitter to fuel its initial growth—and then become a default home for media should Twitter go nova. And that would be good—because the incentives for a longform, non-networked, slow communication platform are much less pernicious than the networked immediacy of Twitter.
In theory Musk could “fix,” Twitter, too. By which I mean: Evolve the platform so that it becomes less toxic to society. Doing so would probably mean going backwards. It would almost certainly involve down-building and dismantling network effects; taking steps to put limiters on virality and cut down on the number of users. It would also involve a lot more content moderation. And not just the cancel-culture kind that most people fixate on, which tries to keep out racists and disinformation and whatnot. Much more important is the kind of moderation that keeps bots and spam to a very low level and helps figure out if an account has been hacked and if so, how to restore it. But at the risk of being crass: The size of the debt burden Musk has assumed makes such an evolution impossible. He’s going to need to cut spending (meaning: employees) by something in the neighborhood of half. He will simultaneously need to pursue aggressive, immediate revenue growth (meaning: user growth). In short, Musk’s financial incentives—dictated to him by the hilariously bad deal he negotiated—mean that he probably has to make Twitter even worse. Any chance that he could have improved the platform went out the window when ZIRP disappeared and the deal exploded in his face. The size and character of Musk’s debt load will probably compel Musk to make Twitter a worse product, no matter how much he loves humanity. Maybe it’ll get so bad that he kills it. A boy can dream. |
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