Hi folks, Kylie Robison here with the tech team, and I’ve got yet another conference yarn to spin for you. This week, I went to Vox Media’s CODE Conference in Laguna Niguel, Calif. If you haven’t heard yet, what went down was wild.
I traveled from San Francisco to this conference for the headliner: X (formerly Twitter) CEO Linda Yaccarino. I was keen to see her in person since it has been almost one year since Elon Musk took control of Twitter. I’ll be blunt: Yaccarino conducted one of the worst live interviews many of us had ever seen—and you can judge for yourself!
While some might say that the CEO of a massive social media platform should be able to roll with the punches (and I agree), there’s some additional context that might explain this utter and complete trainwreck:
An hour before Yaccarino was set to take the stage on Wednesday, the former Twitter head of Trust and Safety, Yoel Roth, made a surprise appearance with the founder of the CODE conference, Kara Swisher. Roth left Twitter late last year, after a tweet by Musk falsely accused him of pedophilia, and has been open about the experiences that ensued. As he explained on stage, he’s received an avalanche of death threats, which led him to flee his home out of concern for his safety.
Here’s the thing: Roth’s talk was familiar if you have followed his work. He’s spoken about his experience working at Twitter on This American Life and in op-eds for the New York Times, so a lot of his interview was well-worn. But aside from discussing the end of his employment at Twitter (and subsequent harassment), Roth also talked about advertising at Twitter and questioned the transparency around the platform’s hate speech data.
It’s impossible to predict if her performance would have been better if Roth hadn’t been added to the lineup at least eight hours before her interview (for instance, she employed a similar “word salad,” as a friend of mine put it, during an interview with CNBC last month). But she seemed rattled and agitated as she took the stage. Still, I don’t think anyone has to reiterate that the CEO of X should be able to handle a shakeup and some surprise programming.
According to Swisher and another source familiar with the matter, Yaccarino had all day to prepare for her appearance—with a text being sent to her at roughly 7 a.m. informing her of Roth’s presence. By 9:30 a.m., Roth and Swisher were told that the timing of the interview was changed, per a request by the X team, in order to put some space between the two panels. Swisher tweeted that Yaccarino decided to go on stage after Yoel in order to get in “the last word.”
“All this aside, Yoel was extraordinarily respectful to Linda, who should have been able to answer basic questions about X put to her fairly and also respectfully by Julia,” Swisher wrote in a text to me.
Still, this surprise appearance caused quite a bit of madness backstage. One source familiar with the matter told me CNBC’s Julia Boorstin, who was tapped to interview Yaccarino, had a terse phone call with Yaccarino and Vox Media CEO Jim Bankoff (requiring everyone to clear the green room). The source added that Yaccarino was surprised and very upset by the shakeup; there were very real concerns Yaccarino might not go on stage at all.
Yaccarino, accompanied by armed guards, also refused to go on stage with an audience Q&A, causing the removal of audience mics, sources explained.
I was sitting outside attempting to write a draft of Roth’s panel when someone rushed to my table to tell me what was happening in the green room just before Yaccarino’s panel, a chaotic story many ended up hearing countless times throughout the night.
Kudos to the Vox Media team and Boorstin, who were able to cobble it together quickly. People in CODE-branded shirts ushered the audience back in for the last panel. We grabbed our seats and whispers abounded when people began noticing the missing microphones.
Once Yaccarino did take the stage, Boorstin said, “As many of you saw [Roth] was a very late addition to the schedule, a surprise both to me and Linda.” Yaccarino responded, “I think many people in this room were not fully prepared for me to still come out on the stage.” You can say that again, Linda!
I cannot stress enough how wildly uncomfortable the conversation that ensued was. I urge you to watch the video if you think I’m exaggerating. Rather than acting as a “very senior executive” (to use the label she gave herself on stage), Yaccarino seemed completely occupied with Roth’s comments, not willing to let the topic drop for even a minute. Boorstin attempted to keep Yaccarino on track and signaled that they could move on from the topic of Roth (a performance that earned Boorstin a standing ovation), but like a dog with a bone, Yaccarino was relentless, and you could feel the crowd turning against her very quickly.
Yaccarino was also on the offensive when it came to questions about Musk. When asked more about how she could be considered a CEO when the product teams at X don’t report to her, she was combative, and in part of her answer she said, “Who wouldn’t want Elon Musk sitting by their side running product?” Multiple people raised their hands, and the room burst into stifled laughter.
When pressed by Boorstin, Yaccarino avoided giving specific details on daily active users; she and Musk typically focus on monthly active users, in which she says MAU has surged to over 540 million. For DAU, Yaccarino gives a range of 200-250 million and then instead of citing hardcore numbers she opted for “a more personal, specific number” about the number of communities on Twitter.
Boorstin also asked about how going to a full subscription model on X will affect revenue, something Musk has long teased as a possibility. Yaccarino replied, “Did he say that or did he say he’s thinking about it?”
After Yaccarino’s incredibly awkward and tense panel (she even excused herself from the stage), I spent the rest of the conference asking this question: What did Roth say or do that threw her off track that badly? His interview didn’t offer anything particularly new, and while Yaccarino might not be a seasoned CEO, she’s certainly not inexperienced at tough conversations.
One person familiar with Yaccarino told me plainly it was because “she’s not a CEO, she’s an ad person.” Another person familiar with her said that “up until three months ago [she] lived in a very predictable world where she’s in control.”
“It’s not in a reactive mode, like, that’s just not the business that she’s been in,” the source told me. “She’s literally been the most powerful person in the advertising business until June.”
I wrote a profile back in May where I talked to former colleagues of hers where one source said that she’ll have to adjust from “prime time streaming pristine content” to “gutter-brawling content.” I think it’s fair to say that this has clearly been a hard adjustment for Yaccarino and that much was more than apparent on stage.
Even the mightiest may find themselves caught off guard, like when Mark Zuckerberg infamously sweat through his hoodie at the predecessor to this very conference. It’s yet to be seen, however, if Yaccarino has what it takes to rebound from this performance. She’s set to make a return to Laguna Niguel in a few weeks for a speaking engagement at a Wall Street Journal conference, but as fellow attendees whispered among themselves, it’s safe to assume that this encore won’t provide the same dramatic fireworks.
Kylie Robison
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Today’s edition was curated by David Meyer.
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