It is the advent of a new month here throughout our Properties as we welcome all with this very cute headline courtesy of the team at the Mission which we enjoy checking out!!!
Our team picked up excerpts of a newsletter outreach from one of our favorite companies, Arcadia Power, on how they're at the forefront of creating the true vision of the possible along with Verne's Insights on how successful folks are on an on-going basis with thoughts & ideas. Please enjoy as we say, "onward"!!!
Top of Mind -- four questions frame the ideas in John Hall's insightful and well-written book Top of Mind:
- Am I delivering real value to my customers every day outside the products and services that I offer?
- Do I understand the real needs and pain points of my customers and prospects?
- If my customers are having a significant problem, would they think of and contact me first?
- Do my customers like and trust me?"
Best Buy Gets It - Relationship Selling -- a company that was expected to be vanquished by Amazon, like all the other retailers, instead has seen its stock quadruple since Hubert Joly was named Best Buys CEO, a guy with no retail experience (see, it's not an industry knowledge issue, it's a leadership issue). Notes this Bloomberg BusinessWeek article, describing the five-week training process new Geek Squad recruits go through (do your new recruits get five weeks of training?):
Now they're in this conference room practicing how to sell by seeming not to. "Be a consultant, not a salesperson," Bucknell says. "Use phrases like: 'How would you like it if,' 'Do you think it would help if you could,' 'Have you ever thought about.' " They're supposed to establish long-term relationships with their customers rather than chase one-time transactions. They won't need to anxiously track weekly metrics and, unlike the Geek Squad and blue shirts working in stores, they'll be paid an annual salary instead of an hourly wage. Their house calls are free and can last as long as 90 minutes.